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Setup help

Set up Mailoplex, step by step

Guides for Outlook, iPhone, Android and other programs. Usually your email address and password are all you need.

Server settings at a glance

Most programs find these settings by themselves. You only need them if a program asks.

Mailoplex Webhttps://mail.mailoplex.com
Exchange / ActiveSyncmail.mailoplex.com
EWS (Outlook for Mac)https://mail.mailoplex.com/EWS/Exchange.asmx
IMAPmail.mailoplex.com · Port 993 · SSL/TLS
SMTPmail.mailoplex.com · Port 587 · STARTTLS
CalDAV / CardDAVhttps://mail.mailoplex.com/dav
User nameYour full email address

Outlook for Windows

Important: Use classic Outlook. The “new Outlook” currently does not support Exchange servers outside Microsoft 365. If Outlook shows a “New Outlook” toggle in the top right, it must be off.
  1. Open Outlook. On first start the account setup appears by itself. Otherwise: File → Add Account.
  2. Enter your email address and click Connect.
  3. If Outlook asks, enter your password. Your user name is your email address.
  4. Outlook sets up the account. Finish with Done and restart Outlook once.
  5. Shared mailboxes you have permissions for appear in the folder list after a few minutes.

Outlook for Mac

  1. Outlook → Settings → Accounts → + → New Account.
  2. Enter your email address and choose Exchange as the account type.
  3. Your user name is your email address. If asked for the server: https://mail.mailoplex.com/EWS/Exchange.asmx.
  4. Finish with Add Account.

iPhone and iPad

  1. Settings → Apps → Mail → Mail Accounts → Add Account. On older iOS versions: Settings → Mail → Accounts.
  2. Choose Microsoft Exchange.
  3. Enter your email address and a description, for example “Work”, then Next and Configure Manually.
  4. Enter your password. If asked for the server: mail.mailoplex.com, user name: your email address.
  5. Choose what to sync: Mail, Contacts, Calendars, Reminders. Finish with Save.

Android

  1. Open the Gmail app or the Outlook app.
  2. Gmail: Profile picture → Add another account → Exchange and Office 365. Outlook: Add account.
  3. Enter your email address and choose Manual setup if offered.
  4. Enter your password. Server: mail.mailoplex.com, security: SSL/TLS.
  5. Confirm the device management prompt. It allows the mailbox to be wiped remotely if the phone is lost.

Thunderbird, Apple Mail and others

Programs without Exchange support connect via IMAP and SMTP. Calendar and contacts are added via CalDAV and CardDAV. The settings are listed above under Server settings.

If something doesn’t work

Outlook keeps asking for the password

Check that your full email address is entered as the user name. Delete saved credentials in Windows Credential Manager and restart Outlook.

Outlook can’t find the server

Then your domain is usually missing the Autodiscover record. Your administrator will find it on the Migration page under DNS records. Until then you can use Mailoplex Web in the browser.

My phone shows no new emails

Open the account settings and check that push or “Fetch automatically” is switched on. In power-saving mode some devices fetch emails less often.

I forgot my password

Contact your company’s administrator or call us on +49 221 9843000.

Stuck with the setup?

Give us a call. We help via remote support.

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